The Vale Residential Care Home

Updated 10 January 2024

The Vale Residential Care Home is a care home which provides personal care and accommodation to a maximum of 28 people. There were 24 people living at the service at the time of our assessment, some of whom were living with dementia. The assessment of The Vale Residential Care Home involved both an on-site and off-site review. The on-site assessment took place on 1 February 2024, the off-site assessment took place between 5 and 28 February 2024. We looked at five quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. We assessed these quality statements as Good and the overall rating for the service remains Good. There was one area to improve during this assessment. Some staff training was not in date. The manager was aware and had addressed this with staff with a plan to get training up to date.

Updated 10 January 2024

People told us they felt safe living at the service. Feedback from relatives confirmed they thought their loved ones were safe and their individual needs were met by staff. A relative told us their loved one was, “100% safe and 100% happy with the care.” Relatives told us staff know people well and communicated well with them about their loved ones. Staff identified risks for people and noticed changes in them quickly. One relative told us about when their loved one had become unwell, “[Staff] went out of their way so we could stay with [loved one], they couldn’t have been more accommodating.” People and their relatives told us there were enough staff to meet people's needs and they were friendly and kind. One relative told us, “We have been visiting the home for more than seven years and some of the staff have been there that long too.”