Archived: Newbrae Care Home

Newbrae Care Home is registered to provide accommodation and care for up to 10 people some of whom may be living with dementia. There were10 people living at the service at the time of our inspection. The home does not provide nursing care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us the service was a safe place to live. The registered provider’s recruitment procedures ensured that only suitable staff were employed. People were supported by staff that had the skills and experience needed to provide effective care and there were enough staff to help keep people safe, meet their needs and protect them from harm and abuse. Risks to people’s health and wellbeing were appropriately assessed, managed and reviewed. People received their medication as prescribed and there were safe systems in place for receiving, administering and disposing of medicines.

Assessments of people’s capacity were carried out in line with the Mental Capacity Act 2005 (MCA). The registered manager and staff understood and complied with the requirements of the MCA and the associated Deprivation of Liberty Safeguards (DoLS).

Staff knew people well and understood how to meet their care and support needs. People and, where appropriate, their families, were involved in the planning and review of their care; care plans were person centred and were regularly reviewed. Staff promoted people’s independence and encouraged people to do as much as possible for themselves.

Staff were kind and caring and treated people with respect and dignity. People and their relatives told us they were happy with the care and support they received. People’s nutritional needs were met and they were supported to maintain a healthy and balanced diet. People were supported to access health and social care professionals and services when needed.

There were effective quality assurance systems in place to monitor the care provided to people and to plan on going improvements.

Relatives of people that used the service told us that they had no concerns about how people were treated and that they were very happy with the level of care and activity provided. One person told us, "I am very happy, the staff really care here."

Staff told us that they felt supported in their role and had access to good levels of training to develop and update their skills.