5 March 2020
During a routine inspection
The service was part of a non-profit organisation based in Brigg called The Carer’s Support Centre, a charity to support carers in the community. The service, but not the charity, required registration with the Care Quality Commission, as it provided personal care and support to people living in their own homes whose carers needed a break. At the time of our inspection there were 53 people who received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Since our last inspection there was now a registered manager in post. Governance and leadership had improved.
People and their family members told us they felt safe being supported by the care staff, who were polite and caring. Staff understood how to report any safeguarding concerns.
Medicines were managed and administered safely. Staff were recruited safely. Staffing was provided consistently by staff who knew people well and stayed the right length of time.
Assessments were carried out thoroughly before people started to use the service and advice and guidance from healthcare professionals was followed where needed. Staff told us they were well trained and supported.
People told us they usually knew who was arriving to provide their support. Staff provided good nutritional support where this was required for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were treated with kindness, dignity and respect. The service had worked to share understanding of gender equality with the staff team.
People told us they knew how to make a complaint. There was a clear management structure and staff were supported by the registered manager. People's feedback was sought regularly and acted upon. We received positive feedback about how the service was managed. Quality assurance systems were completed. Team meetings were held regularly to pass on key information and involve staff in the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 30 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.