- Care home
Asher Nursing Home
Report from 22 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 1 May to 15 May 2024. This assessment was to follow up on previous enforcement action we had taken against the service. Previously we were concerned about people’s safety, especially around fire risks and infection prevention and control (IPC). We also had previous concerns that the home was not well-led and managerial oversight was lacking. During this assessment, we found that significant improvements had been made and the service is no longer in special measures. Improvements had been made to the quality assurance processes at the service and now auditing was regularly taking place. Where gaps had been identified, action plans had been put in place to address these. The service did not yet have a registered manager, but a managerial team had been formed to ensure oversight whilst a period of recruitment could take place. Safety measures were much improved, and policies had been put in place to minimise risks. For example, new smoking and alcohol use policies had been introduced to support staff in addressing any concerns that may arise. Accidents and incidents were being reported and acted upon more robustly. People’s care plans were more holistic and person-centred. Although many improvements had been made at the service, these needed time to be embedded in day to day practice to ensure they are effective and further improvement can be driven going forward.
People's experience of this service
People told us they felt safe at Asher. They spoke positively about the changes that had been made and how the improvements have impacted their lives. They told us that Asher was a much nicer place to live with a better atmosphere. Relatives also spoke of how pleased they were that changes had been made. Comments included, ‘I like it here very much’, ‘I’m happy here at the moment’, ‘Staff are doing their best’ and ‘There has been a marked improvement in presentation and cleanliness’.