- Dentist
Barrow Dental Aesthetics
Report from 22 July 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced, onsite assessment on 8 October 2024. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. The practice should implement an effective recruitment procedure to ensure that appropriate checks are completed prior to new staff commencing employment at the practice. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Barrow in Furness and provides NHS and private dental care and treatment for adults and children. Car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice did not have step-free access, The practice had 7 treatment rooms. During the assessment we spoke with 3 dentists, 1 qualified dental nurse who is also the practice manager, 4 trainee dental nurses, 1 dental hygienist and 1 receptionist.
People's experience of this service
Three weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our assessment, we saw patient feedback from a further 100 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Very professional and caring manner, making me feel very at ease”, “Efficient, friendly, great care”, “Excellent professional service, with great staff. Very friendly”, and “The staff there are all fantastic. Their quality in person centred care is exemplary.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.