Background to this inspection
Updated
7 October 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 18 and 19 August 2015 and was unannounced. The inspection team consisted of two inspectors.
On the day of the inspection the unit provided a rehabilitation service for 36 people. There was a multi-disciplinary team that supported people which included physiotherapists, occupational therapists, nurses and carers.
During the inspection we spoke to seven people who were receiving rehabilitation and to three relatives. We also spoke to four members of staff, the registered manager and three external health professionals who visit the home.
We looked at three records about people’s care, the complaints file and records and reports of checks completed by the service.
Updated
7 October 2015
The inspection was unannounced and took place on 18 and 19 August 2015.
There were 36 people receiving rehabilitation at the unit on the day of the inspection. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
People told us they felt safe and well cared for and staff were able to demonstrate they had sufficient knowledge and skills to carry out their roles effectively and to ensure people who used the service were safe.
People were cared for by staff that demonstrated knowledge of the different types of potential abuse to people and how to respond to actual or suspected abuse.
People told us their needs were met promptly and staff said that sufficient staff numbers enabled them to meet people’s needs and perform their roles effectively.
The registered manager was aware of their responsibilities in regard to the Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty. These safeguards can only be used when a person lacks the mental capacity to make certain decisions and there is no other way of supporting the person safely.
People were positive was about the food they received. People accessed other healthcare professionals such as GP’s, occupational therapists and physiotherapists to aid their rehabilitation.
People using the service were positive in their feedback about the service. People were involved in making decisions about their care and treatment. People said their privacy and dignity was maintained and we made observations that supported this.
People received care that met their individual needs. People were encouraged to express their views and give feedback about their time at the service. People said staff listened to them and they felt confident they could raise any issues should the need arise.
Staff spoke highly of the management team and felt supported. Staff and external health professionals told us the culture of the home was positive and spoke highly of the teamwork within the service. The quality of service provision and care was continually monitored and actions taken where required.
The service is certified to the Customer Service Excellence Standard. This is an externally assessed standard looking at customer-focused change within an organisation.