Archived: Bury Council - Learning Disability Support Team 1

People we spoke with had different arrangements in place for food and drink depending on their level of support needs. For example some people shopped for and prepared most of their meals themselves, where as others required additional support.

There were systems in place to reduce the risk and spread of infection. Support workers had undertaken basic training in control of infection practices.

There were effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work. We saw frequent and friendly interactions between people who used the service and their support workers.

The provider had an effective system to regularly assess and monitor the quality of service that people received. We saw positive feedback given by people who used the service, confirming they were happy with the support they received.

We saw that video material and photographs were being used in digital and written support plans to make them more user friendly and interactive to increase people's involvement. These formats were being used to help those with limited verbal communication and to help support workers to understand the person's wishes, needs and communication skills. We saw that consent had been requested from people or their representatives to allow staff to do this. The consent forms had been produced in an easy read format.

We saw examples of how the service was working with people with profound and multiple support needs. People were being enabled to engage in the development of their care and support plan and their reviews.

We saw that there were frequent, positive and humorous interactions between people being supported and their support workers. People we spoke with told us that they liked the staff and could speak to them if they had any worries, problems or concerns.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.