Updated 16 August 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out this inspection.
Service and service type
Henran Lodge is a ‘care home’. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
Before the inspection, we checked for any notifications made to us by the provider and the information we held on our database about the service and provider. Statutory notifications are pieces of information about important events which took place at the service, such as safeguarding incidents, which the provider is required to send to us by law.
We used all of this information to plan our inspection.
During the inspection-
We spoke with two members of care staff, the registered manager and one person who lived at the service. The second person living there was unable to communicate verbally with us.
We reviewed a range of records including two care records, medicine administration records, two staff recruitment files and training. We also looked at management quality information including audit documents covering medicines, hygiene and the environment. We also looked at staff supervision, training and accident and incident documentation. We checked the service had key services maintained to support a safe environment.
After the inspection
We made contact with one relative and contacted three organisations for feedback on the service. We received feedback from two of the organisations.