Archived: SDC (UK)1 Limited Prime Health & Beauty Clinic - Derby

Updated 18 November 2022

SDC (UK)1 Limited Prime Health & Beauty Clinic – Derby provides a weight reduction service for adults and supplies medicines and dietary advice to patients accessing the service. The clinic operates from a ground floor consulting room on Burton Road in Derby. The clinic is wheelchair accessible. The clinic is open from midday to 6pm on Mondays, Wednesdays, Thursdays and Fridays. The clinic is run by a doctor and employs four members of staff who carry out administrative and reception duties.

How we inspected this service

We spoke to the registered manager, one member of administrative staff, two patients and reviewed a range of documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 18 November 2022

This service is rated as Requires improvement overall. (Previous rated inspection 08 2021 – Requires improvement. Also inspected 10 2021 – Not rated).

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an unannounced comprehensive inspection at SDC (UK)1 Limited Prime Health & Beauty Clinic – Derby to follow up on breaches of regulations. CQC previously inspected the service on 8 October 2021 and asked the provider to make improvements regarding good governance. We checked these areas as part of this comprehensive inspection and found this had not been resolved.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services, and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Prime Health and Beauty Clinic provides a range of non-surgical cosmetic interventions, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The clinic is run by one doctor who is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Two people provided feedback about the service by speaking with us and their comments were all positive. They told us they felt listened to and that staff were always professional and courteous.

Our key findings were:

• There were processes for providing all staff with the training and development they need.
• Patients felt listened to and supported by staff to make informed decisions about their treatment.

The areas where the provider must make improvements as they are in breach of regulations are:

• Ensure that care and treatment is provided in a safe way.
• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

• Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services