Hay House Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s independence was promoted, and people were encouraged to do what they could for themselves. People were able to carry on with their usual routines and staff respected these. People were supported to maintain relationships and networks that were important to them, this included access to their friends and family. The registered manager was taking steps to improve the activities programme.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to retain as much independence as possible. Staff offered equipment, such as, adapted crockery so people could remain independent when eating and drinking. Where people required equipment for their mobility, specialised wheelchairs were prescribed by healthcare professionals for people’s comfort and safely. However, we observed the material covering one specialised chair was frayed in several places, the arm coverings had peeled away and that the footrests were dirty. We discussed this with the registered manager, who agreed to speak with the family about a replacement or repairs. Staff supported people to move freely around the building, sit in their favourite places or have items with them that made them feel secure. This ensured people's choice was considered. A weekly programme of activities was offered and included music and exercise sessions with external entertainers and trainers. Pamper sessions, quizzes and arts and crafts were also offered. However, activities were an area identified by relatives and professionals for improvement. The registered manager had advertised for a new activities co-ordinator to improve the activities programme. People were supported to maintain relationships and networks that were important to them. People and relatives confirm there were no restrictions on visiting. One person mentioned they would like to attend church. We shared this with the registered manager. The person recieved regular visits from a local priest.

People's choices and preferences were included in their care plans. There was a range of appropriate equipment to support and maximise people’s independence and outcomes from care and treatment. For example, bespoke cutlery; walking frames; wheelchairs, and hoists.

Staff promoted people's independence and choice. From observation and conversations with staff, it was clear they were committed, kind and compassionate towards people they supported. Staff treated people with dignity and respect when helping them with daily living tasks. They were aware of individual needs, such as those with modified diets or those who required support; what equipment each person required, and their preferred routine.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.