Our current view of the service
Updated
20 March 2024
Niche Care Rotherham provides personal care to people in their own homes. At the time of the assessment there were 120 people receiving support. The assessment commenced on 29 July 2024 and ended on 19 August 2024. The assessment was carried out off site. Since our last inspection the service had improved and were no longer in breach of regulations. Staff provided safe care which was responsive to people’s needs. People were supported by caring staff who took the time to get to know them and understand how they liked care and support to be delivered. People were supported by a consistent team of staff. Care records included details of the risks to people's safety and how they were to be supported to minimise those risks. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse. Staff didn’t feel the management team were supportive and did not feel listened to. The registered manager told us they would take action to improve staff morale.
People's experience of the service
Updated
20 March 2024
During our assessment we spoke with 13 people and 6 relatives. People experienced care which met their needs and individual preferences. The majority of people told us the staff were friendly and caring and supported them to remain safe. Everyone we spoke with told us they were treated with dignity and respect. People and their relatives told us the support they received from Niche Care Rotherham was safe and they were confident any concerns would be appropriately responded to. One person said, “the girls [care workers] were very kind and very helpful.” Another person said, “I have no complaints whatsoever.” A relative said, “Overall we are really pleased, everyone is accommodating and very nice.” Another relative said, “[Relative] has the same carers most of the time and [relative] feels comfortable with them [care staff].” Staff were aware of people’s individual needs and respected people’s preferences. One relative said, “They [care workers] are really good with [relative]. They speak to [relative] particularly whilst washing and showering them and at the same time respect [relatives] dignity.”