Wisteria Lodge

Updated 6 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 20 January 2021 and was announced.

Updated 6 February 2021

About the service:

Wisteria Lodge is a care home. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there were 27 people aged over 65 living at the home.

The service had a manager who is registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

People’s experience of using this service:

• People felt safe and well-supported living at Wisteria Lodge, with management having put systems in place to train and make sure staff knew how to safeguard people. The management had also made sure the premises were safe for people; with systems to ensure equipment was tested, fire safety maintained and other risks minimised.

• People’s needs were met because there were enough staff deployed throughout the day and night. Staff had been recruited robustly with all required checks carried out and records in place.

• People’s medicines were managed safely and overall, infection control measures in place were effective in minimising the risks of cross infection.

• Staff had been trained appropriately and they were supported through supervision by management.

• The service respected people’s right to be involved in decisions about their care. They had followed the Mental Capacity Act 2005 in circumstances where people could not make specific decisions or there was a potential deprivation of a person’s liberty.

• The home provided a good standard of food to meet people’s individual dietary needs.

• Assessments of people’s needs had been carried out and care plans put in place. The service was in the process of moving to an electronic recording system. There were some lessons to be learnt in this process that management were addressing.

• Everyone involved in informing us about the service were very happy with the care provided. Staff were kind and considerate and respected people’s dignity.

• The registered manager was stepping down from this role at the time of this inspection and were in the process of handing over responsibility to a new manager. Overall, there was good management of the home, clear leadership and a positive morale amongst the staff.

Rating at last inspection:

The home was last inspected in July 2016 and was rated as Good.

Why we inspected: This was a planned, unannounced, comprehensive inspection.

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