Our current view of the service
Updated
1 May 2024
We carried out this assessment visit on 4 June 2024. This assessment visit was prompted by concerns raised by the Police service, local authorities and Integrated Care Boards.
We found that children and young people using the service were not safe and were at significant risk of harm. Some children and young people had already come to harm whilst living in the service. As a result of the significant findings, children and young people were moved out. This meant we were not able to assess all the quality statements we had planned to assess as regulated activities were no longer being provided.
During our visit we found evidence that the service was in breach of regulations around providing safe care and treatment, consent to care and treatment and good governance.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of the service
Updated
1 May 2024
Children using the service told us that they did not feel well supported by the service. They spoke of feeling like they were not listened to by staff and that staff did not believe them when they raised concerns. They told us there were not enough staff to meet their needs and this had an impact on their leave and opportunities for progressing their recovery. For example, one child stated that they were supposed to go for a walk every day and that they found this was helpful for their mental health. However, they said they often could not have this time outside of the service because staff time was often taken up by the high number of incidents happening with other children using the service. Children also stated staff had a poor attitude with regards to their needs and if they requested leave or medication, they would be told that the staff were too busy to do this. Children told us staff did not support them to remain safe and protect them from viewing incidents that may have an impact on their mental health. For example, staff did not protect children and young people from seeing others who had harmed themselves seriously. Children told us they felt the service did not support recovery in their mental health and one child stated all they wanted was some consistency so they could get better.