Wilton Place Care Home

During an assessment under our new approach

Date of assessment: 24 July to 1 August 2024. We visited the service on 24 and 25 July, and 1 August 2024. Wilton Place Care Home can accommodate up to 66 people, some of whom have dementia. At the time of this assessment there were 46 people using the service. There was a registered manager in post who had been at the service since it opened. We assessed 33 quality statements across safe, effective, caring, responsive, and well-led key questions. This is the first assessment for this service since it registered on 12 December 2022.

Staff were employed safely and had all the training they needed for their roles. There were enough staff to meet people’s needs and staff told us they were well supported. Medicines were managed safely, and staff worked in partnership with many healthcare professionals. The service was purpose built and everyone had their own en-suite room. People had access to outside garden space. The environment was clean, and we observed staff wearing personal protective equipment safely. The provider had a complaints policy and process and encouraged feedback from people and relatives in a variety of ways. Governance systems were effective to assess, monitor and improve the quality and safety at the service.

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