Archived: Your Sexual Wellbeing@ BHI Parkside

Updated 27 July 2023

Your Sexual Wellbeing @ BHI Parkside provides private treatment for patients aged 18 and over with concerns about their sexual wellbeing. The areas of expertise of the consulting doctor include fear or anxiety of sex or intimacy; painful sex; vaginismus/difficulties with penetrative sex; erectile difficulties; ejaculatory disorders; concerns with desire, arousal, or orgasm; genital infections; unexplained genital symptoms; and sexually transmitted infections.

The service has been registered with the CQC since January 2023 to provide the regulated activities of Diagnostic and Screening Procedures; and Treatment of Disease, Disorder or Injury from a clinic based at BHI Parkside, Stourbridge Road, Bromsgrove, B61 0AZ. BHI Parkside is a Limited Company formed by Bromsgrove Doctors to provide a Medical Centre for patients in the centre of Bromsgrove, Worcestershire.

The regulated activities are carried out by a qualified medical doctor who is also the CQC Registered Manager, Service Manager and service owner.

Patients were able to book consultations on Fridays online through the service website and could contact the service via email seven days a week.

Further details of the service provided can be found at the website: www.yoursexualwellbeing.com

How we inspected this service

Before the inspection we gathered and reviewed information from the provider. We also reviewed information held by the CQC on our internal systems. We carried out a site visit and spoke with the provider.

We reviewed the provider’s governance policies and looked at a set of healthcare records of patients using the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 July 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Your Sexual Wellbeing @ BHI Parkside, as part of our inspection programme. This was the first inspection to the service since their registration with the CQC in January 2023.

Your Sexual Wellbeing @ BHI Parkside is a clinic which provides support for people with concerns about their sexual wellbeing. The service is provided by a qualified medical doctor trained to assess and solve sexual issues with a combined medical and psychological approach.

The clinic doctor and owner of the service is the Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

At this inspection we found:

• The service had clear systems in place to keep people safe and safeguarded from abuse.
• The service had systems in place to identify and learn from significant incidents.
• The provider organised and delivered services to meet patients’ needs.
• The service treated patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• The way the service was managed promoted the delivery of high-quality, person-centre care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services