Valley Lodge Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 23 April to 24 May 2024. At this assessment we found breaches of regulation relating to safeguarding, safe care and treatment, consent, person-centred care, governance and notifications. There was not always a strong understanding of safeguarding or how to take appropriate action. Risks to people were not always assessed and mitigated. Staff did not always receive training appropriate and relevant to their role. Medicines were not always managed safely. Consent to care and treatment was not always sought in line with legislation. There was not a person-centred or empowering culture at the home. The provider failed to establish and operate robust quality assurance processes to monitor and improve quality and safety. The registered manager was responsive when concerns were raised and began to take action to address shortfalls identified during the assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

While some people and relatives told us they were generally happy with their care, our assessment found elements of care did not meet the expected standards. People and relatives spoke fondly about staff, and we observed some positive interactions. However, we also observed poor practice that did not demonstrate a person-centred approach. We received feedback that people wanted more activities and saw records showing that people, relatives and staff had also fed this back to the service.