The Care Quality Commission
  • Doctor
  • Independent doctor

Numan

Overall: Good read more about inspection ratings

4th Floor, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF

Provided and run by:
Vir Health Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Numan on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Numan, you can give feedback on this service.

14 and 17 March 2023

During a routine inspection

Letter from the Chief Inspector of General Practice

We rated this service as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Numan on 14 and 17 March 2023 as part of our inspection programme.

Numan is a digital health service providing online consultations on a specified range of health conditions including men’s health, hair loss and weight management. The service offered a range of supplements. It is a service aimed at adults; all patients must be over 18 years of age. It operates through the following website: www.numan.com.

At this inspection, we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • There was evidence of quality improvement activity including clinical audits.
  • Consultations were comprehensive and undertaken in a professional manner.
  • Consent procedures were in place and these were in line with legal requirements.
  • Staff members were knowledgeable and had the experience and skills required to carry out their roles.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • The service had systems to manage and learn from complaints.
  • The service held regular clinical governance meetings and minutes were maintained.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services