18 December 2019
During a routine inspection
Mountaincare Ltd is a domiciliary care agency. At the time of the inspection it was providing personal care to one person living in their own home.
People’s experience of using this service and what we found
The person and their relatives spoke positively about the care provided. The service had a small staff team who worked closely together and knew the person well.
The systems in place for monitoring the quality and safety of the service were not robust.
We have made recommendations about the management of medicines, staff training, end of life care and oral health care.
Risks to the person were assessed and monitored but records were not always updated. Staff did not always have appropriate, up to date training to meet the person’s needs.
Staff were trained in the administration of medicines. However, medicines records were not always completed accurately.
Staff had received safeguarding training and knew what action to take to protect the person from the risk of harm. There were enough staff available to support the person.
The service worked closely with other health professionals and accessed health services when needed.
The person was supported with their nutritional needs.
The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care was personalised. Staff were kind and caring and treated the person with dignity and respect.
The person and their relatives knew how to raise concerns and told us they were confident action would be taken by the service if necessary.
Staff felt supported by the registered manager. The service sought regular feedback from the person and their relatives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 19 July 2016)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.