• Care Home
  • Care home

White Hart House

Overall: Good read more about inspection ratings

White Hart House, Castle Street, Portchester, Fareham, PO16 9QQ (023) 9421 9740

Provided and run by:
Dolphin Homes Limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 4 November 2024

We carried out this assessment 5 November 2024 to 4 December 2024. The service is a residential care home service providing support to people with a learning disability and autistic people, as well as those living with physical disabilities and sensory needs. There were 6 people living in the home at the time of our assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed this service due to receiving information of concern. This service had not been previously rated. We assessed all the quality statements. The provider was highly motivated to improve the service, and the manager was working at improving activities for people in the evenings and ensuring all staff were confident in understanding people’s communication needs. Some time was needed to ensure all the provider’s audits would effectively identify shortfalls and drive improvements. People were protected and kept safe. People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. The service was clean and well maintained. Medicines were stored, documented, and administered safely. People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. There was a system in place for responding to concerns or complaints. A dedicated management team led the service.

People's experience of the service

Updated 4 November 2024

We used observation to assess whether people received good care. We found people did not always have meaningful interaction from staff. In-house interactions we observed which did take place were mostly task orientated. However, the manager was responsive and told us what action they had taken to improve activities for people. During the assessment, we received mixed feedback from relatives. Some relatives told us they felt more meaningful time could be spent with their relative. They told us the home had benefited in having a consistent staff team in the past few months and their relatives were treated with dignity and kindness. They also told us, the home was clean, and their relatives were happy to return to the home following family outings and they were supported to attend medical appointments, therefore relatives felt people were kept safe.