Archived: Maxi Health Care Limited

Maxi Healthcare Limited is a domiciliary care agency providing personal care to people in their homes or flats. At the time of the inspection, they were providing personal care to 13 people. This included older people who had been discharged from hospital and needed help with day-to-day tasks like cooking, shopping, washing and dressing and help to maintain their health and wellbeing for up to 4 weeks.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We received positive feedback from people who used the service and relatives. One person said, “Staff always arrive on the spot. Time keeping is very good.” Another said, “There is no area to improve on. They are good.” And another person said, “I talk to them every day they come, very approachable, they are great.”

Staff knew what they should do to identify and raise safeguarding concerns. The registered manager knew their responsibilities in relation to keeping people safe from harm. Risks were appropriately assessed and mitigated to ensure people were safe. Medicines were managed safely, and people had received their medicines as prescribed.

People were happy with their care and support. Staff had built up good relationships with people. Staff were caring and kind in their approach and had a good rapport with people. People told us they were treated with dignity and respect. People’s privacy was respected.

There were enough staff deployed to meet people’s needs. The provider operated a safe and robust recruitment and selection procedure to make sure staff were suitable and safe to work with people. Staff received training, which enabled them to meet people’s needs. They also received support and supervision to enable them to carry out their roles safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to make their own choices about everyday matters. People’s decisions and choices were respected.

Where necessary, people were encouraged to have a healthy diet which met their health needs. People were supported and helped to maintain their health and to access health services when they needed them. The registered manager and staff maintained good communication with other organisations such as the community nursing service, GP and other healthcare services.

Staff were positive about the support they received from the management team. They felt they could raise concerns and they would be listened to.

Effective systems were in place to enable the provider to assess, monitor and improve the quality and safety of the service.

The registered manager had built links with other healthcare professionals and worked closely with them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was first registered with us at the previous premises on 15 April 2021 and was not rated. This service was reregistered with us at a new premises on 5 January 2023 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.