Stoneyford Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Stoneyford Care Home is a ‘care home’ providing personal care and support to older people and people living with dementia. The service was supporting 22 people with their personal care needs. Stoneyford Care Home was last rated inadequate (published 6 February 2024). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 9 April 2024 to follow up on enforcement actions and improvements we have told the provider to take following our previous inspection. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at all 34 quality statements; Learning culture; Safe systems, pathways and transitions; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; Medicines Optimisation; Assessing needs; Delivering evidence-based care and treatment; How staff, teams and services work together; Supporting people to live healthier lives; Monitoring and improving outcomes; Consent to care and treatment; Kindness, compassion and dignity; Treating people as individuals; Independence, choice and control; Responding to people’s immediate needs; Workforce wellbeing and enablement; Person-centred care; Care provision, integration and continuity; Providing information; Listening to and involving people; Equity in access; Equity in experiences and outcomes; Planning for the future; Shared direction and culture; Capable, compassionate and inclusive leaders; Governance, management and sustainability; Freedom to speak up; Partnerships and communities; Learning, improvement and innovation and Workforce equality, diversity and inclusion.

People's experience of this service

People told us since the last inspection improvements had been made which resulted in them feeling safe living at the home. People commented on more consistent staffing levels and reduced call bell waiting times. People knew who the new management team were and said they were visible around the home and were open and transparent with their communications. Everyone we spoke with stated staff were kind and caring and treated them with dignity and respect. People said care plans were now regularly reviewed and reflected their needs, where appropriate their relatives had been included. However, some people told us there were still some inconsistencies around certain aspects of their care. For example, people did not always feel they were able to have a shower as often as they would like. Some people raised concerns about communal areas being unsupervised and people stated there was a lack of meaningful activities and stimulation during the day. People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way as possible and in their best interests; the policies and systems in the service supported this practice. Everyone we spoke with praised the food and mealtime experience. People told us the standard of food was very high and there was always a wide range of choice.