11 February 2020
During a routine inspection
Newton House Care Home is a residential care home which provides accommodation for up to 12 people who require personal care in one adapted building. At the time of the inspection there were 11 people living at the service, some of whom were living with dementia.
People’s experience of using this service and what we found
The provider had developed an auditing process to check the quality of service being provided. These audits enabled them to monitor all areas of the service being provided and make any necessary changes to the benefit of the people living there.
People felt safe living at Newton House Care Home and felt safe with the staff who supported them. Risks associated with people’s care had been assessed and managed. People’s medicines were handled safely, and new staff had been appropriately recruited into the service. There were overall, enough suitably trained staff to meet people’s needs. The provider's infection control procedures were followed, and lessons were learned when things went wrong to improve the service moving forward.
People’s needs had been assessed prior to them moving into the service and plans of care had been developed. Staff had the appropriate skills and knowledge to be able to meet people’s needs and they made sure people could access healthcare professionals when they needed them. People were supported to eat and drink well and staff ensured they obtained people’s consent to care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were provided with a comfortable place to live and people’s rooms were personalised.
People were treated with respect and their privacy and dignity were promoted. People were supported by kind and caring staff who involved them in decisions about their care.
People’s care was centred on them and they were supported to enjoy activities of interest. People knew who to talk to if they had a concern of any kind and felt they would be listened too. Staff had received training on how to look after a person at the end of their life, and people’s wishes were being explored.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update The last rating for this service was requires improvement (published 19 August 2019) and there were seven breaches of regulation.
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.