Hartshill Care Home

Hartshill Care Home is a residential care home providing personal and nursing care to 18 people at the time of our inspection. The service can support up to 67 people. The home is split into 4 units, only 2 of which were open when we visited. The provider told us the remaining 2 units would remain closed until further work had been completed to ensure they met required environmental and safety standards.

People’s experience of using this service and what we found

There were enough staff to ensure people's needs were consistently met in a safe way. Risks were identified and care plans provided staff with information to mitigate those risks. Staff understood their responsibility to keep people safe and record and report any concerns. Medicines management and infection control practices supported people’s health.

People’s needs were assessed to ensure the service could meet their individual needs safely. Staff received training and guidance so they could provide effective support to people. People were encouraged to have enough to eat and drink so they would remain well. Staff regularly monitored people's health and any concerns were promptly referred to external health professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke positively about the friendliness and care shown by staff and felt listened to and able to share their views. People were supported to maintain and regain their independence where possible. Staff practices promoted people’s privacy and dignity.

Staff had a good understanding of people's care preferences and were available to respond to people’s requests for support. Staff considered people's communication needs when assessing their needs and planning their care. A dedicated member of staff supported people to engage in activities of interest to them. Friendships and family relationships were promoted within the home.

The provider acknowledged the home was only supporting a small number of people at the time of our inspection and described a phased approach to opening the home. This was to ensure policies, procedures and effective risk management were embedded within staff practice. The staff team spoke positively of the support they received from the provider, managers and the wider staff team. Learning was taken and shared from any complaints and adverse incidents to improve standards of care and ensure people achieved positive outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 November 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service and to provide a first rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.