Be Caring Leeds

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had an exceptionally effective audit and governance system in place to provide oversight of service quality. Action was taken promptly where required to improve the quality and safety of the service. Staff felt exceptionally supported in their role and there was a positive culture at all levels.

This service scored 93 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The management team and staff had the same vision for the care they delivered, it came from the provider who was committed to providing the best service for people. The registered manager and staff felt supported in their roles by the provider.

The registered manager and staff actively sought the views of people and their families through meetings and regular contact. A relative told us, “The whole service works for her very well, if I raise any concerns they are sorted immediately.”

Leadership was visible, the provider, registered manager, and the support staff team at Be Caring were experienced and working towards a common goal to provide exceptional quality care. Staff were passionate about their role in supporting people to live well at home. Staff were complimentary about the management of the service. Some of the comments were: “I have received lots of support from Be Caring, I am a Single parent, Be Caring have worked with me to enable me to work and look after my children.” “The door is always open” another said, “The work environment is so free, and workers can express themselves without fear.” “Be Caring has fantastic staff and care services.” We saw evidence of the provider going above and beyond to ensure staff were supported in difficult times in their personal life. This enabled them to return to work as and when appropriate to the individual. Two staff gave exceptional examples of how they were supported by the provider.

The provider actively promoted and enabled staff to deliver exceptional care, spend quality time with people, take their own initiative to benefit individuals and be compassionate care givers. We saw evidence that the provider created opportunities outside of their contractual obligations to support people's wellbeing. For example, they organised an afternoon tea event to celebrate Arts week for people they supported. This demonstrated the providers commitment to to ensure staff and people are supported holistically. Staff knew how to raise concerns and access support, there were procedures in place. Staff had various meetings and communications to keep them updated, they felt included. Everyone told us they were confident in the management of the service and that it was exceptionally well led.

Staff knew where to find policies to support them should they need to raise concerns formally. They knew they should speak with the provider to escalate concerns or outside agencies if not appropriate to speak to them. One member of staff said, “Yes, there is good communication between the office and staff we work together. The office is very responsive to any issues raised.”

Be Caring had policies and procedures in place to support staff in speaking up and raising concerns. This included up to date policies in relation to safeguarding and whistleblowing.

People told us they were supported by staff who were happy in their work, and this reflected in how staff were seen by people and their loved ones. One relative told us, this service works very well for us and yes, I would recommend it if I was asked what I thought of it “Staff were from diverse backgrounds, and everyone was welcomed into the service. Staff told us they would care for anyone if they needed it, regardless of their background. Staff received training in equality and diversity.

Policies and procedures supported diversity and inclusion within the service.

People and their relatives were exceptionally complimentary about the leadership of the service. They were confident in the quality of the service and knew who the management staff were and who to contact should they need to. The provider evidenced to us they were committed to excellence and were happy and confident in the management of the service. When any concerns were raised with the registered manager, these were acted upon promptly and creatively to ensure exceptional outcomes for people.

The the management structure and leaders supported, enabled and actively encouraged delivery of exceptional care to people. We saw numerous examples of how exceptional care delivered by staff had improved and enhanced people's lives. The registered manager was exceptionally proactive. All notifications had been made promptly as required to meet regulation. A notification is the action that a provider is legally bound to take to tell us about any changes to their regulated services or incidents that have taken place in them.

People and their relatives told us the service worked well with all the professionals involved in their care.

Staff were keen to ensure people using the service were not forgotten within their local community. We saw many examples of staff supporting people to meet friends and family. We saw evidence of people using community services and staff showing initiative when they opportunity for people to be involve or undertake an activity.”

We received overwhelmingly positive feedback from health and social care professionals who work with the service. Some of the comments were: “They provide an essential service to clients who want to remain living at home. Although as professionals we could not make recommendations for any particular care company, I admit I feel content and confident when I am informed that Be Caring are caring for a service user that is under my care.” The registered manager has been responsive and adaptable to any situation, a good leader. The provider is keen to expand the service in other areas and is open to new ideas and partnership working.”

A system was in place to ensure all contact with external professionals were recorded. Records confirmed frequent and detailed contact with a variety of different professionals to support the needs of people.

The provider, registered manager and staff were keen to continue to develop and improve the service they provided. They welcomed feedback into how they could improve further and acted on advice and guidance given.

The provider and registered manager sought to strengthen the processes for continual learning.