Archived: Badgers Wood

They told us staff provided care and support according to their needs. Care records we looked at showed that people's consent had been sought regarding their care and treatment. We found that people's needs and wishes were recorded in a plan of care that was kept under regular review and risks to people's safety were assessed.

Records showed that people were supported by staff that had received training appropriate to their roles, and had been recruited appropriately, including the views of the people.

The provider had an effective complaints system in place, which enabled the people to complain.

We found that people's needs and wishes were recorded in a plan of care that was kept under regular review and risks to people's safety were assessed.

We saw that people were protected from the risk of infections because the provider had good infection control systems in place.

Records showed that people were supported by staff who had received training appropriate to their roles, and had been recruited appropriately.

The provider had an effective complaints system in place. We found that comments and complaints people made were responded to appropriately.