Archived: Verrolyne Suffolk

Verrolyne Suffolk is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 8 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Medicines were not managed safely and relevant guidance was not followed with regard to recording when a person received medication support.

The provider's processes for monitoring the quality and safety of the service were not always effective. This had led to inconsistencies in the quality of care people received.

People told us that care staff followed good infection control procedures. However, this was not supported by the providers infection control policy. We have made recommendations with regard to this policy.

People's care was personalised however, care plans could better reflect the care and support people needed.

There were systems in place to safeguard people from the risk of abuse and staff knew how to recognise and report any concerns about people's safety.

There were enough staff available to meet people's needs. Staff received an induction and training for their role.

Assessments of people’s care needs were carried out by the registered manager or care manager before people began using the service to ensure the service could meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection as the service had not been rated since its registration.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.