30 August 2013
During a routine inspection
During our visit, all interactions we observed between the staff and the people living at the home were open, respectful and courteous.
We saw that staff included people living at the service in the day to day running of the home and that, whenever possible, it was the people living at the home that made decisions on what happened through the day and when. We saw that people's needs were met in a calm and unhurried way.
Care plans were written in a clear and easy to understand way and people's personal preferences were clearly recorded. There were sufficient staff on duty to support people for their care needs.
The provider had an effective system to regularly assess and monitor the quality of service that people received. They also had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service.
We found people who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.