Northway House

During an assessment under our new approach

Date of Assessment: 8 to 15 October 2024. The service is a care home providing support to older people with personal care needs. At the time of our visits 17 people were living at the home. We found 2 breaches of regulation in relation to medicines management and governance. Staff were not following the medicines management policy which potentially placed people at risk. Governance systems and audits were not effective in identifying or addressing areas for improvement. Some environmental safety checks had not been undertaken and some cleaning schedules were not fully completed. This potentially placed people at risk. A new manager was in post. They acknowledged there were improvements to be made and they were committed to making these. There was limited evidence people were involved in assessments of their needs. However, people and their representatives felt their needs were met. There were enough competent staff to meet people’s needs. Staff were positive about changes being made at the home. We have asked the provider for an action plan in response to the concerns found at this assessment.

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