Background to this inspection
Updated
3 November 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 26 September 2018 and was unannounced. The inspection team consisted of two inspectors.
As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. The provider had also submitted to us a Provider Information Return (PIR). A PIR is a form that asks the provider to give key information about the home, what the service does well and improvements they plan to make. We also contacted local authorities who provide funding for people to ask them for information about the service. We used this information to plan the inspection.
During our inspection we spoke to two people who lived at the home and used different methods to gather experiences of what it was like to live at the home. We also spoke with three relatives of people living at the home by telephone during the inspection.
We spoke with the chief executive officer for Jaffray care, the registered manager, three deputy managers, two care support workers and one driver on the day of the inspection. We looked at the care records for four people to see how their care was planned. We also looked at two staff recruitment files, medication records for two people and audit records.
Updated
3 November 2018
The inspection was unannounced and took place on 26 September 2018.
Tudor Gardens provides accommodation and personal care for up to 15 people who require specialist support relating to their learning and physical disabilities. The home consists of three bungalows, each purpose built to accommodate five people. At the time of our inspection, there were 15 people living at Tudor Gardens. At the last inspection on 08 March 2016, the service was rated as Good. At this inspection we found the service remained Good.
A registered manager was in place. A manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff understood how to protect people from abuse and received regular training around how to keep people safe. Staff had been recruited following appropriate checks.
People received their medicines as prescribed to support their healthcare needs and there were enough staff to support them. People were supported to access other healthcare professionals when required and to maintain a healthy diet which reflected their choices and preferences.
Staff said on-going training was in place to ensure they had the skills to meet the needs of the people they supported. People’s choices were listened to and staff understood they could only care for and support people who consented to their care.
People had positive relationships with staff, who they were comfortable around and we saw staff treated people with dignity and respect. Staff spoke warmly of the people they cared for and said they enjoyed their role.
Staff respected people's individuality and diversity and care files contained information about people's personal histories and people’s preferences, so staff could consider people's individual needs when delivering their care.
The staff and the management team were approachable and people and relatives told us if they had any concerns they would be listened to and dealt with appropriately.
People told us they enjoyed living in the scheme and relatives spoke positively about the management team.
The provider ensured regular checks were completed to monitor the quality of the care that people received. Areas identified for improvement were acted on.
Staff were supported by management team to provide a good service. The registered manager had a clear vision for the further development of the service and worked with other agencies to support the well-being of the people living at scheme.