- Care home
Thorne House
Report from 9 April 2024 assessment
Contents
Ratings
Our view of the service
Thorne House is a care home providing care and support for up to 18 people living with learning disabilities and/or autism. It is registered for the support of up to 18 people and 17 people were living there at the time of our inspection. The home is larger than best practice guidelines. However, this is offset by the provider dividing the home into 5 different apartments and having a strong focus on outcomes for people meeting the principles of ‘Right support, right care, right culture.’ We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Since our last inspection there have been changes to the senior team with a new manager and deputy manager recently appointed. The service has also recently moved to a new electronic recording system which was still in the process of being embedded. We rated this service under our previous methodology on 15 October 2019 where it was inspected and rated good overall with outstanding in the key question of Responsive. Assessment activity started on 16 April 2024 and ended on 25 April 2024. We visited the service on 16 and 18 April 2024. We looked at 22 quality statements. We looked at all the quality statements under the key questions of Safe, Effective and Well Led. We also looked at the following quality statements, Independence choice and control and Equity in experiences and outcomes. Though the assessment indicated some areas of concern since the last inspection, our overall rating remains good.
People's experience of this service
People were supported to understand safeguarding and how to raise concerns if they didn’t feel safe. People were supported by kind and caring staff to live safely and free from abuse or harm. One relative said, “Staff are amazing. They know [person] well.” People and relatives told us there were enough staff to ensure people were appropriately supported. However, we received feedback from people, relatives and partners regarding staff consistency and agency usage. One relative commented, “[Person] needs someone regular, someone they know. [Person] can’t understand some staff and they don’t understand [person].” People told us family and friends were free to visit with them and for them to visit family and friends when they wished. People were able to make choices about their day to day lives and undertook activities at the service and in the community which supported their independence, health, and well being.