- Dentist
Driffield Dental
Report from 3 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 10 June 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Environmental sustainability was central to the design and workings of the premises. At the time of our assessment, the dental team included 6 dentists (including a foundation dentist), 8 qualified dental nurses, 2 trainee dental nurses, a foundation dental therapist, 2 receptionists and a practice manager. The practice had 7 treatment rooms. During the assessment we spoke with 3 dentists, 2 qualified dental nurses, the foundation dental therapist, 2 receptionists and the practice manager. The practice is a foundation training practice. Foundation training practices are selected and approved by the local deanery to provide support and supervision for newly qualified dentists and dental therapists.
People's experience of this service
During our assessment, we received feedback from 11 patients. All patients commented that staff were welcoming, polite and helpful. They also commented that staff were professional, courteous and provided support when necessary. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.