Ashton Court Residential Home

Updated 28 February 2024

Ashton Court Residential Home is a ‘care home’ providing personal care and support to older people who are living with dementia, physical disability, and mental health conditions. At the time of the inspection, the service was supporting 26 people with their personal care needs. Ashton Court Residential Home was last rated Good (published 9 October 2017). We carried out our on-site assessment on 23 April 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. This assessment did not cover all parts of our Single Assessment Framework; therefore, we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. We assessed a total of 7 quality statements from the safe and well-led key questions and found areas of good practice and concerns. Though the assessment of these 7 quality statements indicated areas of concern since the last inspection, our overall rating remains good. We have identified breaches in relation to safe care and treatment, safeguarding, governance, and staffing. We found medicines were poorly managed and this placed people at risk of harm. The provider had not followed their own policy and procedures after accidents and incidents. Accident, and incidents were not appropriately investigated and shared with the local safeguarding team. There was not effective system and processes in place to monitor the quality of service. The provider failed to ensure staff had completed relevant training to ensure staff could carry out their role safely. The provider had not followed their own policy and procedures after accidents and incidents. We have asked the provider for an action plan in response to our concerns.

Updated 28 February 2024

People told us that they felt safe, and staff involved them with planning their care. There were enough staff to support people safely, but sometimes the service used agency staff to support safe staffing numbers. People felt that the agency staff knew people’s needs less well that the permanent staff. People told us that the home was consistently kept to a clean standard, and that staff would always support them using suitable personal protective equipment. People felt their medicines were managed well. While people felt positive about the service, we saw processes were not always in place to ensure people were kept safe from abuse. Medicines were not always managed safely, and oversight was not of a high standard. These poor processes could impact people’s experience of the service.