Archived: Longlast

People told us, “The staff are very good”, “I like the staff and they are really nice” and “The manager is lovely she is really on the ball”.

People also told us about how they were involved in organising the home. We heard that people interviewed potential recruits; chose colour schemes for their rooms and communal areas; and were involved in shaping the menus.

We found that people's care was planned and delivered in line with their needs. The staff were very knowledgeable about people’s care needs and how to meet them. We noted that the staff team had been very stable and most of the staff had been in post for over four years. We found that the manager made sure the home provided effective care and encouraged staff development.

The home was well-maintained and the provider had an on-going programme of redecoration which ensured it was kept to a high standard.

We saw that people were well cared for and supported by a team of staff who were very knowledgeable about the care and support that people needed. We saw that people were able to make decisions about how they wanted to spend their time and how they wanted to be supported and cared for.

People had support plans and risk assessments in place which helped staff to understand and meet people's needs and wishes. We observed staff helping people to maintain their independence and make choices for themselves, for example what activities they wanted to participate in during the day and what some people wanted for their lunch.

We saw that contact with families and friend is maintained and staff support people to do this. There was involvement with local community groups and people have the opportunity visit a variety places, attend social events and purse their interests and hobbies.