Archived: Chelmsford Community Care Services DCA

We found that improvements had been made. Systems had been put in place for the management and administration of medication. These included more effective monitoring of the management of medication including recording and dealing with any medication errors should they occur. Staff had received training, information and supervision to ensure they were competent and skilled to carry out their role.

Complaints from people who used the service and their families had been dealt with in a timely and appropriate way.

People who used the service could be assured that systems were now in place to protect them from harm and to respond to them in a respectful and appropriate manner.

We saw that people received an assessment of their needs and these were being updated. A process was in place for people to agree to their care provision. We saw the process was being used well. We found the service was completing appropriate employment checks on its staff. The staff at the service were suitably experienced and qualified and were trained in and knowledgeable about such things as the administration of medication. However, we found that staff were not always maintaining accurate records on the administration of medication and managers at the service were not recording monitoring checks on medication documentation.