Little Oyster Residential Home

Updated 19 January 2024

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The Little Oyster Residential Home is a residential care home providing accommodation and personal care for up to 64 people. The service supports people with learning disabilities and autism, physical disabilities and mental health conditions. The main building is arranged across 2 floors with lift access and the service has an annex, bungalows and flats on the same site. Only 1 of the flats was occupied. At the time of our assessment there were 14 living at the service. We carried out this assessment between 7 February 2024 and 13 February 2024. We looked at how the service assessed and planned for people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. We spoke with 10 people, 1 relative and 11 staff during the assessment. We observed care and support in communal areas and reviewed 6 people’s care plans, as well as general records for the service. These included staff training records, meeting records, policies and procedures and audits.

Updated 19 January 2024

Right Support: The service had systems and processes in place to safely administer and record medicines use. There was a robust auditing process in place that helped to identify areas for improvement and minimise impact on people’s care and safety. People's rooms were personalised. Staff supported people in a clean and well-equipped environment. Right Care: People were protected from poor care and abuse. The provider had policies in place and staff had been trained. Safeguarding concerns were reported to the appropriate authorities and the manager worked with the local safeguarding teams to ensure any issues were fully investigated. Risk assessments gave staff enough information to provide safe care. Care plans were detailed and people's preferences and choices were documented. There were enough staff deployed to provide support for people. Staff knew people well and understood how to provide safe care. Right Culture: The management team had embedded quality monitoring and audit processes and these were continuously reviewed to ensure the management team had a good oversight of the service. Staff were well supported and there was an open culture. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's feedback about the service they received was consistently positive. They were satisfied their care workers had the skills and knowledge to support them, and that the support they received met their needs. People said, “It's like home”; “I do feel safe with them. They seem a good bunch of people and I think they do know me”; “I'm very relaxed here, if I call for help, they will come. I am always asked by staff if I'm ok” and “They will ask me every morning if I want to have a shower or wash and then I choose.”