The Care Quality Commission

Archived: Diaverum UK Limited (Nottingham)

Queens Medical Centre, Derby Road, Nottingham, Nottinghamshire, NG7 2UH (0115) 970 9435

Provided and run by:
Diaverum UK Limited

All Inspections

17 October 2011

During a routine inspection

Patients told us that they were happy with the level of privacy afforded by the unit. They told us that they were treated with dignity and respect. They told us that they did not get a lot of written information but were able to make choices about their care and treatment. Their comments included 'They didn't provide any written information about the service but I understood what they told me.'; "I feel listened to and involved in my treatment.' And said 'They treat me with dignity and respect and don't talk about personal things, they respect people's confidentiality.'

Patients were happy with their care and treatment. One said us 'They really looked after me this morning and checked up on me.' They felt safe with the registered nurses and thought they were suitably trained. Comments included 'Everybody's fine with me here and I'm fine with them.' And 'Staff definitely know what they're doing, I can't fault them one bit.'

Patients said they felt listened to and consulted about the service although they did not all know how to get involved in providing feedback. One said 'You can put your suggestions in. I filled in a questionnaire a few weeks back.'