Updated 15 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We carried out a review of this service on 19 July 2017. This review was carried out to check that improvements to meet legal requirements planned by the practice after our comprehensive inspection on 18 July 2016 had been made. We reviewed the practice against three of the five questions we ask about services:
- Is the service safe?
- Is the service responsive?
- Is the service well-led?
The review was carried out by a CQC inspector and a dental specialist advisor. On the day of inspection we collected 30 CQC comment cards filled in by patients, the results of the NHS Friends and Family test and spoke with two patients.
During our review, we spoke with the practice manager, compliance manager, two associate dentists and a receptionist. We checked that the provider’s action plan had been implemented. We reviewed a range of documents including:
- Results of the NHS Friends and Family test
- Appraisals
- Continuing Professional Development (CPD) training certificates
- Disclosure and Barring Service (DBS) checks
- Immunisation checks
- Practice policies and procedures
- Audits such as infection control, X-ray and record keeping