The Care Quality Commission

Archived: Care UK Community Care Services Camberley DCA

Kingsmead House, 156 Mytchett Road, Mytchett, Camberley, Surrey, GU16 6AE (01252) 540631

Provided and run by:
Care UK Community Partnerships Ltd

All Inspections

21 February 2013

During an inspection in response to concerns

We spoke with three people who used the service and two people's relatives. People told us they were 'very satisfied' with the service provided and they were 'very pleased'.

We found that staff treated people with dignity and respect. People told us staff sought their views with regard to how their care was provided.

People told us their needs had been assessed before the agency provided them with care. They also said they were involved in planning their care. People told us they had been asked to sign their care plan and they were provided with a copy.

We found staff had been trained in safeguarding vulnerable adults and they had access to guidance which instructed them regarding how to respond to suspected abuse.

People told us that on the whole they received consistency in the staff that provided their care. We found that there were sufficient staff to provide the service.

We found that there were systems in place to monitor the quality of the service provided. We found where an incident had occurred the registered manager had reviewed the incident and taken measures to address the issues they identified.

8 August 2011

During an inspection in response to concerns

We spoke with five people who use the service on the telephone and they told us that they had mixed views about the service.

Three people said that their carers were good, arrived on time and were polite. They said they had confidence in their carer's capability and that the carers appeared well trained.

One person told us that some carers were not very good and there had been times when no carers had arrived and the office staff had not told them anyone was coming which they found very stressful. They also told us that carers are sometimes late with the calls as they have so much to do.

One person told us that sometimes the office staff can be abrupt on the telephone and that generally they get a rota of who is visiting them but this had not happened for several weeks because the agency have a new computer system.