The Padle Healthcare Limited

During an assessment under our new approach

Date of assessment: 25 October 2024 to 13 November 2024. The Padle is a domiciliary care agency. The service provides support to people living with dementia and people with a physical disability in their own homes. The service provided safe care and people were protected from the risk of abuse. Staff were appropriately trained and received regular support and supervision. Medicines were managed safely. Lessons were learnt from adverse events and changes made to improve the service based on this learning and feedback from people, staff and partners. People’s health, care, wellbeing and communication needs were thoroughly assessed. Care plans contained the required level of information to support people safely and were developed in partnership and with consent of people. People were able to access support when they needed it. The service monitored peoples health and took action to share any concerns with the wider multidisciplinary teams as required. Staff actively promoted people to be independent and have choice and control over their lives, treating people with kindness, compassion and dignity. The service had good governance systems in place to support the monitoring of quality and to help drive improvement.

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