Head Office and Training Facility

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We reviewed the providers processes for reporting and investigating incidents and concerns and saw that policies were clear and processes for managing and escalating incidents were robust.

This service scored 9 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff we spoke with knew how to report incidents and the provider shared learning following investigations.

Lessons were learned from safety incidents or complaints, resulting in changes that improve care for others.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

People and staff were encouraged and supported to raise concerns, they felt confident that they will be treated with compassion and understanding, and won’t be blamed, or treated negatively if they did so.

We did not look at this element of the quality statement.

We also reviewed safeguarding processes and saw safeguarding alerts were routinely made appropriately, when concerns were identified.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

We reviewed ten staff files and saw staff were recruited safely and policies to ensure staff were appropriately checked prior to commencing their role were robust.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.