Shipley Manor Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive. This means we looked for evidence that the service met people’s needs. This was the first assessment of the service, and we rated the service good with 1 evidence category in this assessment. The provider had effective systems and processes in place to ensure everyone experienced the same quality of care and had access to specialised services where required. We found the provider was able to demonstrate an exceptional ability to reach people from minority and specialist groups and provide excellent care to people, often rehabilitating their skills in everyday life activities.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Feedback from people and relatives was positive relating to the responsiveness of the service. One visitor told us, “Our friend [resident] had a cough yesterday, the staff requested a GP visit, they had a chest infection, and antibiotics were prescribed. You couldn’t get better service in your own home, all sorted within a few hours.”

Feedback from staff showed their understanding of how to treat people as individuals as well as responding to their changing needs. The registered manager demonstrated how the service had been inclusive of people who may normally be considered in the minority and usually hard to reach or rehabilitate due to multiple factors. The registered manager was able to provide many examples where the care and treatment provided at Shipley Manor has increased and improved the experience of certain groups. The provider is registered with the veteran friendly scheme as a way to reach vulnerable people who would not normally be in receipt of care from a care setting. Positive news stories for people admitted on fast-track end of life beds, who went on to be rehabilitated and enjoy the service for many months, along with people who were admitted to the service, cared for in bed, but left the service to go home walking with aids. We also saw evidence of how the provider promoted diversity and inclusion and hosts events in the service to celebrate differences and promote awareness, such as pride month.

People's care records indicated processes were in place to support their health and well-being. People had communication care plans which reflected their preferred style of communication, including adaptations. Special attention had been taken to include specific details to ensure equity in experiences, such as whether someone identified as a different sex, whether they had special items which were deemed precious to them, inclusive of reasoning as to the importance of recognising this. The service had an activity worker and there was a range of opportunities indoors and within the local community for people to get involved in. In the service there were posters on display to show what was planned in the social calendar, including a trip out to a local park to see a band.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.