The Old Vicarage

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This was the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A person said, “Staff are really great and treat me well.” A relative said, “All the staff are brilliant at what they do to meet [person’s name] needs. They work with [person’s name] in a sensitive and caring manner.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff promoted people's rights and supported individuals make choices around how they lived their lives and reached their aspirations. For example, to support the person re-engage with their religious community staff had identified a key person from this community to assist them to understand the religious needs and expectations so they could actively support the person to go to the place of worship. The service received high commendations for this practice at the Social Care Star Awards in 2024. People were empowered to have their say about issues that were important to them. These were listened to and acted on.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff promoted people's rights and supported individuals make choices around how they lived their lives and reached their aspirations. People were empowered to have their say about issues that were important to them. These were listened to and acted on.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were very knowledgeable about each person and could describe their needs, including how their cultural needs were met. A staff member said, “It is important for me to mention that I believe the service users at the Old Vicarage are in a really great place. It is good to see them thriving and leading good quality lives, with choice, independence and integration into the community and in their family lives.”

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. The service ensured staff were highly motivated to offer care and support that was compassionate and kind. Staff confirmed that the management team supported their wellbeing to make sure they could give their best to people when at work. The registered manager ensured staff were included in developing the organisational strategy of the organisation. They encouraged and supported staff to be part of engagement days with the Executive Management Team and provide their ideas about strategic aims of the provider. A staff member said, “I feel like a valued member of staff by the company, appreciating the welcome pack prior to starting my role.” Another staff member told us, “Our manager is such an amazing person, very attentive and a go to person, they are always ready to help, ready to listen and encourage staff, which that alone is a motivation for me.”