Archived: Marlborough Park Avenue Branch Surgery

Updated 29 October 2015

Barnard Medical Group is located in the London Borough of Bexley, and provides care and treatment to approximately 15,300 patients from its main site at 43 Granville road. Sidcup. Kent. DA14 4TA and its branch location at 82 Marlborough Park Avenue, Sidcup, Kent. DA15 9DX. We visited both sites during this inspection. Patients are able to book appointments at both sites.

Barnard Medical Group was created in 31 March 2014, following the merger of two previous practices, Barnard Medical Practice and Bedside Manor.

The current practice partnership consists of four GPs, a business manager/practice manager and two nurse practitioners.

The practice clinical staff team consisted of seven GPs, two nurse practitioners, three practice nurses, and a healthcare assistant. There is a mix of male and female clinical staff in the practice.

Barnard Medical Group is an accredited training practice and at the time of our inspection there were two trainee GPs at the practice.

The practice clinical staff team were supported by a practice management team that included a practice manager and a team of administrative and reception staff.

Barnard Medical Group has a personal medical services (PMS) contract for the provision of its general practice services. Services provided in the practice include general medical services, management of long term conditions, maternity services, vaccinations and minor surgery.

Barnard Medical Group is registered with the Care Quality Commission (CQC) to carry on the regulated activities of Diagnostic and screening procedures; Treatment of disease, disorder or injury; Maternity and midwifery services; Family planning services; and Surgical procedures to everyone in the population. These regulated activities are provided from the main and branch practice site.

The practice has opted out of providing out-of-hours services to their own patients.

Updated 29 October 2015

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Marlborough Park Avenue Branch Surgery on 25 August 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed, with the exception of some relating to recruitment checks and infection prevention and control.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Most patients we received feedback from told us they found it easy to make an appointment
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider must:

• Ensure recruitment arrangements include all necessary employment checks for all staff.
• Ensure appropriate infection prevention and control audits are completed of the practice premises and there are appropriate systems in place to prevent the spread of infections.

In addition, the provider should:

• Ensure information is available in the practice premises to help patients understand the complaints system.
• Ensure the patient participation group is publicised within the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 29 October 2015

The practice is rated as good for the care of people with long-term conditions.

Clinical staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority. Longer appointments and home visits were available when needed.

All these patients had a named GP and a structured annual review to check that their health and medication needs were being met.

Data from QOF showed that the practice achieved maximum scores for its performance for indicators relating to the care of people with various long term conditions. These were higher than the local area and national averages. The practice had an established recall system for the management of the care of patients on their chronic disease registers, which took account people with multiple conditions. The practice provided, or hosted, phlebotomy services for annual blood tests at their practice sites.

For those people with the most complex needs, the named GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

Updated 29 October 2015

The practice is rated as good for the care of families, children and young people. There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances. Immunisation rates were relatively high for all standard childhood immunisations. Nurse appointments were available on Saturdays for childhood immunisations assist working parents.

Access to a GP was available through a variety of means, including telephone consultations, urgent and pre-booked appointments. Appointments were available outside of school hours and the premises were suitable for children and babies. We saw good examples of joint working with midwives and health visitors.

The practice provided a direct enhanced service for sexual health services, including the fitting of coils and contraceptive implants. Clinicians in the practice had also started sexual health training in partnership with Bexley Council, intending to offer further sexual health clinics in the future.

The practice achieved the highest detection rates for opportunistic chlamydia detection in Bexley despite comparatively low numbers of young adult patients registered.

Updated 29 October 2015

The practice is rated as good for the care of older people. Nationally reported data showed that outcomes for patients were good for conditions commonly found in older people. The practice offered proactive, personalised care to meet the needs of the older people in its population and had a range of enhanced services, for example, in dementia and end of life care. The practice hosted monthly integrated care meetings to discuss patients with particular enhanced needs, including those near the end of life.

The practice provided care to the residents of two local care homes, and provided twice weekly planned GP ward rounds to the homes, as well as usual acute/urgent care via the Duty GP in core hours.

The practice had a high rate of planned deaths in the community (57% in 2014 compared to 20-30% in other surgeries). The practice data also showed that 78% of their patients died in their preferred place of care. The practice maintained a substantial palliative care register, which was slightly above expected figures, and included 0.5% of their practice population. Of the 156 patients who died in the previous year, 71 were on their palliative care register, and 52 of these had non cancer conditions.

It was responsive to the needs of older people, and offered home visits and rapid access appointments and telephone advice for those with enhanced needs.

Updated 29 October 2015

The practice is rated as good for the care of working-age people (including those recently retired and students). The needs of the working age population, those recently retired and students had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care.

The practice was proactive in offering online services as well as a full range of health promotion and screening that reflects the needs for this age group. Pre-bookable GP and nurse appointments were available on Saturday mornings for a wide range of services including cryotherapy, minor surgery, travel vaccinations, cervical screening, and winter flu vaccination clinics.

Updated 29 October 2015

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia). Of the patients on the practice mental health register, 76% had had a comprehensive care plan documented in the preceding 12months. Patients experiencing poor mental health also had their physical health monitored. For example, 85.7% had had their blood pressure checked with the preceding 12 months.

The practice regularly worked with multi-disciplinary teams in the case management of people experiencing poor mental health, including those with dementia. It carried out advance care planning for patients with dementia.

The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations. It had a system in place to follow up patients who had attended accident and emergency (A&E) where they may have been experiencing poor mental health.

Staff had received training on how to care for people with mental health needs and dementia. All clinical and non-clinical staff attended a half day Dementia Awareness course in June 2015 and became Dementia Friends.

The practice had committed to a CCG pilot to host social prescribing volunteer health champions. The Bexley CCG social prescribing initiative is a means by which GP practices will be able to help residents in need to access resources and support from the community and voluntary sector to improve their wellbeing.

Updated 29 October 2015

The practice is rated as good for the care of people whose circumstances may make them vulnerable. The practice held a register of patients living in vulnerable circumstances including homeless people, and those with a learning disability. It had carried out annual health checks for people with a learning disability and they were offered seasonal flu vaccinations. The practice offered longer appointments for people with a learning disability.

The practice regularly worked with multi-disciplinary teams in the case management of vulnerable people. It had told vulnerable patients about how to access various support groups and voluntary organisations.

Staff knew how to recognise signs of abuse in vulnerable adults and children. Staff were aware of their responsibilities regarding information sharing, documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours.

The practice maintained a register of carers, and there were 129 patients on the register at the time of our inspection. Carers were offered annual flu vaccinations, and prioritised appointments.