All inspections: Mears Care - Doncaster

All Inspections

We visited five people, contacted 20 people who used the service and seven relatives by phone.

Before people received care or treatment they were asked for their consent and the staff acted in accordance with their wishes. People who used the service said they felt they were in control of their support in terms of how it was provided for them.

Care plans were person centred and reflected how staff would meet their needs. People told us they felt safe when care workers were around. One person said, 'Put it this way, I feel very safe with my carers.' People also said staff were polite and had a good understanding of their support needs.

People said they were confident the care workers worked in partnership with the GP, district nurses and the social workers. One person commented that staff helped them to keep hospital appointments.

Annual surveys were carried out by the manager where people who used the service were asked for their views. Care workers said they had regular staff meetings with their care co-ordinators. There was a lack of evidence that the provider was involved in the monitoring of the service. The provider informed us they were looking at changes to the present systems.

People knew what they should do if they wanted to make a complaint. Most people said they would speak to the person involved or ring the office to let the care co-ordinator or the manager know. One person said, 'I'll tell them straight away. Carers know what I am like.'

We visited five people in their homes and contacted a further five people over the telephone to find out their views of the service they received from Mears Care ' Doncaster. All the people we spoke with made positive comments about the care workers who visited them and also the office staff. They said that they had spoken to the manager and found her very helpful. Most people were familiar with the reviewing officer and the care co-ordinators who were in regular contact.

These were some of the comments:

'I like the care workers calling. It is something for me to look forward to each day. They are friendly and helpful.'

'Some of them will go that extra mile to help me. That is very kind on their part. I have no complaints but praise for the staff.'

'From time to time we get visitors from the company asking us whether we are satisfied and discuss the care package. We find this useful.'

'Sometimes care workers can get held up with other clients before me. Most of the time the staff from the office let me know and sometimes I ring the office to find out. This does not happen often.'

Archived: Mears Care - Doncaster

All Inspections

22 August 2013

During a routine inspection

12 April 2012

During a routine inspection