Archived: York House Care Home

We reviewed care plans for five people and they were person centred and contained essential details about people's care and support needs. Staff were observed supporting people using the service. They were seen offering people choices and always used their first names. During the inspection we observed one person refusing to eat at lunchtime. The staff were patient and considerate and respected the individuals choice although offered alternatives to try and ensure they had options to choose from.

Staff were well supported and received on-going training and development to be able to effectively meet people's support needs.

People told us they were very happy with the care and support provided at the service. One person told us "the girls are lovely - we are very lucky". Another told us "we sit and have talks and they are always laughing which is nice." A large number of 'thank you' cards from relatives and people who had used the service previously were displayed on walls, which showed many more people also had a positive experience of the service prior to the inspection visit.

We looked at people's records and saw that they were up to date and included information about people's lives and what support people required. This information was used by staff to support people. The records were reviewed each month.

People were provided with information prior to admission to the service and also after admission. Some of the information provided included the contact details of external independent organisations that could be accessed for additional support or advice.

We saw evidence of a comprehensive training programme and regular staff supervision. This meant that people received care and support from appropriately trained and supported staff.

People using the service were protected from abuse as they were supported by a staff team who had appropriate knowledge and training on safeguarding adults.

The Provider had effective systems in place to monitor and assess the quality of the service.