10 December 2013
During a routine inspection
We spoke with two people who used the service. One person said "Staff are so considerate and if you don't like something you can say. People come and ask you if you are ok and they are so generous and kind, doing things even when I don't expect it. I would gladly recommend this place." Another person said "It's like a home from home and the staff are marvellous, you couldn't live in a better place. They always ask if there is anything I would like." During our visit we observed that staff interacted in a caring manner and knew people who used the service well.
Records showed that the provider worked along with the GP, hospital clinics, Community Psychiatric Nurses (CPN), District Nurses (DN), Physiotherapists, Consultant Psychiatrists, Audiologists, Chiropodists and an aromatherapist.
There were effective systems in place to reduce the risk and spread of infection. Records showed staff were expected to complete cleaning duties daily at various times throughout the day, although we were not able to see completed examples of cleaning schedules.
Records showed that people were asked for their views about the care and treatment provided and their views were acted on.