Archived: Westholme Care Limited

Updated 7 April 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.'

This inspection took place on 25 February 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. The inspection was carried out by one inspector.

Prior to our inspection we reviewed information that we held and information that we had received about the service. We looked at questionnaires that had been completed and returned to us by people that used the service and staff members.

We reviewed a range of records about people’s care and how the service was managed. This included three people’s plans of care and associated documents including risk assessments. We looked at two staff files including their recruitment and training records. We also looked at documentation about the service that was given to staff and people using the service and policies and procedures that the provider had in place. We spoke with the registered manager and two care workers.

Following our inspection we contacted four people that used the service and relatives of two other people that used service by telephone to obtain their views and feedback.

Updated 7 April 2016

The inspection took place on 25 February 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

The service provided personal care and support to people in their own homes within Wigston and South Wigston in Leicestershire. At the time of our inspection there were six people receiving support with personal care from the service.

There is a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe when staff supported them and that there were enough staff to meet their needs.

Risks associated with people's care had been assessed and guidance put in place for staff to follow to ensure that risks were reduced.

Staff support people to manage their medicines safely. There was appropriate guidance in place to support this.

Appropriate pre-employment checks were carried out on staff. Reasons for staff members leaving previous employment had not always been recorded.

People were supported by staff that had received effective training and supervision to enable them to meet people's needs. Staff undertook an induction programme when they started work at the service.

People told us that staff asked for their consent before assisting them with personal care. Staff told us that they always sought people’s consent prior to providing their care. People felt that staff respected their privacy and dignity and made them feel at ease.

People were supported to maintain a balanced diet where they were supported with eating and drinking. People were supported to access healthcare services.

People told us that staff were kind and caring. People received consistent staff to provide their care.

People using the service and their relatives knew what to do if they were unhappy with the service they received. They knew who to speak with and were confident that any concerns would be dealt with properly and in a timely manner.

A statement of purpose, setting out the provider’s aims and objectives was in place. The staff team were aware of the aims and objectives of the service and explained that these were fundamental in everything they did.

There was no formal quality assurance process in place. There was no formal monitoring of the service carried out.