Archived: Shotley Park Residential Home

Updated 15 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 1 December 2020 and was announced. The service was given 24 hours’ notice that we would be inspecting.

Updated 15 December 2020

About the service

Shotley Park Residential Home provides care and accommodation for up to 44 people who require personal care in one adapted building, some of whom are living with dementia. At the time of the inspection the service supported 39 people.

People’s experience of using this service and what we found

People told us they loved living in the home and were happy. Comments included, “This is a family home and it is happy and I am blessed to be here” and “It is like a 5 star hotel with care home benefits.”

Medicines were managed in a safe way, although some medicines were administered during mealtimes, including eye drops. The registered manager was going to address this. People were kept safe. Safeguarding referrals were made in a timely manner and staff received regular training how to protect people from abuse. Risks to people’s health and welfare as well as the environment were well managed. The provider learned from previous accidents and incidents to reduce future risks. Staff were recruited in a safe way and there were enough staff deployed to meet people’s needs.

Assessments of people’s needs were completed prior to them moving into the service. Staff were suitably trained and received regular supervisions as well as annual appraisals. Staff supported people to access a range of health care professionals and with their nutritional needs. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were very complimentary about the staff and the care they received. Staff promoted and maintained people’s independence by encouraging them to care for themselves, where possible. Advocacy services information was available and accessible to people.

Care plans were adequately detailed and person-centred. People’s communication needs were included within care records and staff knew how to communicate with them effectively. People knew how to complain. Complaints received were fully investigated and subsequent action was taken.

People and relatives felt the service was well-led and the registered manager was open and approachable. There was a clear management structure in place, although the registered manager was very busy and completed a lot of daily administrative tasks. Staff were involved in the ongoing development and improvement of the service. An effective quality assurance process was in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.