The Red House

Updated 9 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who is elderly and maybe living with dementia.

Service and service type

The Red House is a “care home”. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care home accommodates up to 25 people. At the time of the inspection 24 people were living at the home.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

The inspection took place on the 9 and 10 April 2019.

What we did:

Prior to the inspection we reviewed information we held about the service such as provider notifications. A notification is information about important events such as incidents, which the provider is required by law to send us. We reviewed the information we require providers to send us at least annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection we met everyone currently living at the service. We spoke with ten people about the home and the care they received, we also;

Reviewed four people’s care records, which included, care plans, risk assessments and medicines records.

Reviewed records of accidents and incidents.

Reviewed four staff files, which included recruitment checks, induction and training records.

Reviewed records relating to the running of the service, including, complaints, audits, policies and quality checks.

We observed the interactions between people and staff as care and support was being delivered.

We spoke with the registered provider and registered manager, with eight staff and ten residents. We also met and spoke with three relatives, and three healthcare professionals.

Updated 9 May 2019

About the service: The Red House is a residential care home providing care and accommodation to a maximum of 25 people. People living at the home were older people, who may be living with dementia.

People’s experience of using this service:

People using the service benefitted from kind, caring and committed staff. People and their relatives told us they were treated with kindness, compassion and respect.

We observed positive and compassionate interactions between staff and the people they supported. People were able to be as independent as they wanted and were also provided with prompt, sensitive support when needed.

People were placed at the heart of the service and were as far as possible involved in decisions about their care and lifestyle. People and their relatives told us they were listened to and their care was personalised.

People’s care was delivered safely. The staff team was consistent, employed in sufficient numbers and had the skills and training to care for people safely.

People’s risks were understood and managed well. People’s rights and independence were respected and promoted. Management and staff understood their role with regards to the Mental Capacity Act (2005). People’s consent was sought before care and support was provided. When people were unable to consent, and make decisions for themselves appropriate processes were followed. People were protected from discrimination and abuse because staff understood how to safeguard people.

People lived in a home that was well-maintained, comfortable and designed to meet their needs. Much consideration had been given to making sure people had lots of opportunity to occupy their time in a meaningful way. Relatives were made to feel welcome and were kept fully involved in issues relating to their loved one’s care.

People lived in a service which had a positive culture and was led by a passionate and dedicated registered manager. The Red House had good relationships with health and social care professionals and liaised with these services to help ensure people’s full range of care needs were met.

Rating at last inspection: At the last inspection the service was rated as Good. The last report was published in December 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained Good

Follow up: We will continue to monitor the service to ensure people receive safe, compassionate, high quality care. Further inspections will be planned based on the rating. If we receive any concerns we will bring the inspection forward.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk