Archived: Sussex Homecare Limited - Hurstpierpoint

One person we spoke with told us 'I receive wonderful care; I would not change a thing'. A relative of someone who used the service told us 'we have consistent carers who are committed and if we have an issue it is dealt with straight away'.

Staff we spoke with felt they all worked together as a team and enjoyed working at Sussex Homecare, one member of staff told us 'We deliver great care here and have a supportive manager that is always there to help us if needed.

We also looked a care plans, risk assessments, staff records and policies and procedures.

People felt they had a choice in respect to the care that they received.

People were involved in making decisions about the care and support they received from the service.

People's care was provided by care workers who were flexible to help facilitate any changes to their support that was required.

People and their relatives felt able to raise issues or concerns with the agency's management and felt confident that they would be dealt with appropriately.

One person who used the service told us 'I am very happy with them [Sussex Homecare] and my girls are very happy with them too'. The one person we spoke with who used the service or the two relatives told us that the care workers treated them or their relative with dignity and respect at all times. Another person we spoke with told us that 'care workers were very supportive and helped them in a friendly and unhurried way'.

We spoke with the manager, a senior care worker and two care workers during our visit. The two care workers told us that they were very happy working for the agency. They both told us that they were well supported by the manager and had received the training and supervision required to meet individual people's care needs. One care worker we spoke with told us 'it is a fantastic company to work for, the management always support us no matter what time of day or night and we can approach them with any issues'.